sore user /

Due to curiosity and some light frustration by my usual laundry joint, I recently checked out Laundry Locker, an innovative laundry/dry cleaning service in SF.

Laundry Locker offers eco-friendly dry cleaning and wash & fold services, with 24 x 7 pickup and delivery, in the convenience of your apt building. Or, for those like me who don’t live in a LL-equipt apt building, you can drop off your laundry at any of the multiple SF kiosks. First you sign up online, enter your cc info, and set your laundry preferences. Place your dirty laundry in an empty locker, take the key, and when you’re laundry is ready (usually within 24 hrs) you’ll receive a SMS or email telling you to pick it up. No personal contact necessary!

My favorite part about Laundry Locker is the emphasis they put on the user preferences! Wise move, LL.  When a user signs up for an account, they are led to select preferences such as:
water temperature, detergent & bleach types, dryer sheet types, etc!

Each of these delightful preferences adds extra cents (per pound) to your total bill….which leads me to explain why I may not be a continual LL customer. It was kinda expensive. My 27 pounds of laundry came to over $40. (At my usual place it’s roughly 20 bucks).

Oh, and a side note- The day after I picked up my laundry (which was clean, fresh and lovely) I got a distressed call from LL. They asked if I had lost a tiny sweater. I quickly inventoried my brain, thinking they had possibly shrunk a sweater of mine. It turns out they were trying to idenity a lost baby’s sweater.

Yes, they have some kinks to work out, and definitely some coupons to hand out! Still, those user preferences are exemplary for the service industry…an industry we all are part of to some extent.